Privacy Policy - Lume Voice

1. Introduction

This Privacy Policy describes how Lume Voice ("Lume Voice" or "Company") collects, uses, and handles your personal data ("Personal Data"), and what choices you have when you use our website, applications, platforms, and services (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree to the practices described in this Privacy Policy, please do not access or use the Services. Any capitalized terms not defined herein have the meaning ascribed to them in our Terms of Service.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Services, including Personal Data and Usage Data as set forth below. If you do not provide your information when requested, you may not be able to use some or all of our Services if that information is necessary to provide you with our Services or we are legally required to collect it.

A. Personal Data

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal Data may include without limitation:

Email address
First name and last name
Phone number
Cookies
Usage Data (as defined below)
Any other Personal Data that you voluntarily provide to Lume Voice

B. Usage Data

We may process information related to your interaction with or usage of the Services, including without limitation: your IP address, device type, browser type and version, pages of our Services that you visit, the time and date of your visit, the time spent on those pages, device language, unique device identifiers, system logs, performance metrics, the application used for dictation, and other diagnostic data related to your interaction with the Services ("Usage Data"). This data is processed in real time to deliver the Services and is not retained on our servers. The only exception is when you voluntarily submit feedback, in which case we collect necessary diagnostic information to help resolve the issue.

C. Customer Content You Provide

When you use Lume Voice, we process your voice audio along with limited contextual information, such as the application you're using and relevant text within it to deliver accurate, context-aware transcriptions. Both your audio and contextual data are processed in real time on our cloud servers and immediately discarded once the result is returned to your device; we do not store, log, or retain any of this content. The only exception is when you voluntarily submit feedback, in which case we collect necessary diagnostic information to help resolve your issue. If you voluntarily submit feedback, we may collect the associated diagnostic information and, with your explicit consent, pseudonymized text or corrections to improve Lume Voice for all users.

D. Third-Party Platforms

We may collect information when you connect to your account using an account maintained by a third party, such as a social media account ("Third-Party Account"). The Services may collect information about you from your Third-Party Accounts in accordance with your permissions. When you connect to us through a Third-Party Account like Google, we receive information from that third party identifying your account. We collect and store this information and use it to help you connect to the Services. Connecting your account to a Third-Party Account is completely optional, and you will have the opportunity to grant permission when you attempt to connect. You can revoke permission by logging into the Third-Party Account and disconnecting Lume Voice from there, and through the native applications on your smartphone. We may retain the information we collected previously from you.

E. Payment Information

When you sign up for any of our Paid Services or in-app subscriptions, third-party payment processors, application platforms, or subscription management services (such as Lemon Squeezy, RevenueCat, Stripe, Inc., Apple Inc., or Google LLC) collect and process your payment-related information, such as your name, email, billing address, credit/debit card or banking information, or other financial information. The processing of this data is governed by their respective privacy policies.

F. Other Information You Provide Directly To Us

You may have the option to submit additional information as you use our Services. For example, you may choose to participate in surveys where you can provide feedback on our products.

3. Use of Data

Lume Voice may use Personal Data and Usage Data for the following purposes:

Service Operation. To provide, update, maintain, improve, monitor, and protect our Services. Your voice data and contextual information are processed in real time and are not retained after delivering results to your device. If you voluntarily choose to submit feedback or opt in to sharing corrections for model improvement, we may use that explicitly shared content to enhance Lume Voice for all users. For additional information about data controls, please see our Data Controls page.
Communication. To provide customer and technical support, to send service-related emails, and to send marketing emails about new product features or other news about Lume Voice.
Digital Advertising. To display digital advertising to you on our website or other websites (including through the use of cookies or other technologies).
Administration. For transactional, billing, account management, tax, and administrative matters.
Compliance. To comply with applicable laws and regulations or a court or other legal order.
Risk Mitigation. To detect violations of our legal terms, enforce the legal terms that govern your use of the Services, or to detect, prevent, and respond to potential fraud or misuse of the Services.
Interaction Improvement. To develop and improve our marketing activities to better match your interests and preferences.
Marketing. To contact you with marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following any unsubscribe link or other mechanism provided to remove yourself from such communications.
Other. For other lawful purposes with your consent.

Our lawful basis to collect and use your Personal Data and Usage Data will depend on the type of information and the context in which we process it. We may process your information to enter into or perform a contract with you, for the purposes of our legitimate interests (unless your rights and freedoms override those interests), with your consent, or to comply with our legal obligations (e.g. to comply with applicable laws and regulations or a court or other legal order).

4. Use of Cookies and Other Tracking Technologies

Lume Voice, and the third parties we work with, use cookies and other tracking technologies on the Services to collect information about your usage of the Services and your device. Our use of such technologies is described in our Cookie Policy.

5. Online Analytics and Tailored Advertising

A. Analytics

We may use third-party web analytics services on the Services, such as those of Google Analytics. These vendors use the sort of technology described in the "Information Collection and Use" section above to help us analyze how users use the Services, including by noting the third-party website from which you arrive. The information collected by such technology will be disclosed to or collected directly by these vendors, who use the information to evaluate your use of the Services. We also may use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for web analytics, you may install the Google Analytics Opt-Out Browser Add-on.

B. Tailored Advertising

We engage in advertising for our own products and services and track ad attributions to measure effectiveness. We may use cookies or similar technologies to collect information about your use of our Services to optimize and serve our marketing content based on your interactions with our website and Services. We do not sell your data or use it to optimize ads for other companies. Currently, we do not allow unaffiliated parties to serve tailored marketing through our Services. However, you may still receive our advertising content, which may not always be personalized to your interests. If you wish to learn more about controlling cookies for marketing purposes, you can visit the Network Advertising Initiative's (NAI) Consumer Opt-Out Link or the Digital Advertising Alliance's (DAA) Consumer Opt-Out Link. To exercise choices about how Google personalizes Display Advertising or to customize Google Display Network ads, you can visit the Google Ads Settings page. Please note that we do not control these opt-out mechanisms and cannot guarantee their continued availability or effectiveness.

6. Retention of Data

For voice data and context awareness information:

We operate under a zero data retention policy. Your audio inputs and contextual information are processed in real time on our cloud servers and immediately discarded once the transcription result is returned to your device. No voice recordings, transcriptions, or screen context data are stored on our servers.

For account and billing information:

We retain your account-related Personal Data (such as email address and payment records) only for as long as is necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

For voluntarily submitted feedback:

If you choose to send us feedback, we collect necessary diagnostic information to address your issue. This data is retained only as long as needed to resolve the matter, unless you explicitly consent to its use for improving Lume Voice.

For website Usage Data:

Basic analytics data (e.g., page visits on our marketing website) may be retained for internal analysis. This does not include any voice, transcription, or dictation-related content.

7. Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Lume Voice will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

8. Sharing With Others

This section describes when we may disclose Personal Data:

Services Providers. We may disclose Personal Data with Services Providers who are working on our behalf (e.g. billing and payment service providers, third-party LLM providers, analytics providers, cloud providers, communications providers). Additionally, we may share your data with third-party LLMs in order to provide certain features. Your data is never used to train these services and is configured for zero retention by the providers, ensuring no storage or use beyond the immediate processing required to deliver the service.
Customers. If a customer of Lume Voice (e.g. your employer) has given you access to the Services, we may disclose certain information about you (e.g. your account or device information) with that Customer to satisfy our contractual obligations and for the purposes otherwise described herein.
Protection of Lume Voice and Others. We may disclose your information to protect the rights, property, or personal safety of Lume Voice, its agents and affiliates, its users, and the public. This includes exchanging information with other companies and organizations for fraud protection, spam/malware prevention, and similar purposes. We may also disclose your Personal Data if we believe that disclosure is reasonably necessary to comply with any applicable law or regulation, if we are required by law to comply with any court order or legal process or respond to any government or regulatory request, and to maintain and enforce our agreements and policies.
Business Transfers. We may disclose your Personal Data in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, in reliance on our legitimate business interests.
Compliance. To comply with applicable laws and regulations or a court or other legal order.
Affiliates. We may disclose Personal Data with our affiliates who use Personal Data as set out in this Privacy Policy.
Advertising Partners. We may partner with third party advertising networks, exchanges, and social media platforms (e.g. LinkedIn) to display advertising on our Services or to manage and service advertising on other sites, and we may disclose or otherwise make available Personal Data with them for this purpose.
Others with Your Consent. We may share your Personal Data with other third parties with your express consent.

9. How We Secure Your Information

The security of your data is important to us. We implement technical, administrative and physical safeguards to protect the information we collect from loss, misuse and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. You can learn more about GDPR here. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at hello@lumevoice.com.

In certain circumstances, you have the following data protection rights to:

access, update or to delete the information we have on you;
have your information rectified if that information is inaccurate or incomplete;
object to our processing of your Personal Data;
request that we restrict the processing of your personal information;
be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
withdraw your consent at any time where we rely on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not be able to provide Services without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

11. Children's Personal Data

To use the Services, you must be at least 13 if you reside in the United States, and 16 if you reside anywhere else. If you are under the age of 18, depending on where you live, you may need to have your parent or guardian's consent to these Terms and they may need to enter into these Terms on your behalf. If you are a parent or guardian and become aware that your child provided us with Personal Data, you should contact us at hello@lumevoice.com.

12. Services Providers

We may use third-party companies, vendors, personnel and other service providers to facilitate our Services, provide Services on our behalf, analyze how our Services are used, and provide similar third-party services (collectively, "Services Providers"). These Services Providers may have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

13. Links to Third-Party Websites

The Services may contain links to third-party websites or services. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information by third parties will be subject to the privacy policies of the third-party websites or services, and not this Policy. We urge you to read the privacy and security policies of these third parties before providing information to them.

14. Changes to This Privacy Policy

We'll update this Privacy Policy from time to time. When we make changes, we'll update the date at the top of the Privacy Policy. If a modification meaningfully reduces your rights, we will notify you (by, for example, sending you an email or displaying a prominent notice within the Services). The notice may designate a reasonable period after which the new terms will take effect. Modifications will not apply retroactively. We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your Personal Data.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us by email at hello@lumevoice.com.